Dear Valued Customer,
Welcome to our meal plan service! We truly appreciate your trust in our company to provide you with delicious and nutritious meals. To ensure a smooth and efficient experience for both you and our team, we’ve established the following guidelines:
New Subscriber: For all new customers, we aim to make your introduction a delightful experience. Once you sign up, a link to download our application will be sent to you. Initially, ensure your delivery details are accurate. Subsequently, you can proceed to choose your menu for the upcoming week in advance. If you don’t make a selection, we’ll provide our default menu to get you started. Remember, you can always customize your choices in the future.
Choosing Menu: Please make your menu selections for the upcoming week by Wednesday at 6 PM. This allows us to tailor your meal plan for a delightful dining experience.
Postpone Notice: Provide us with a minimum of 3 working days’ notice if you wish to pause your meal plan. Adjustments can be made directly in the app under the ‘change delivery dates’ section. For any alterations to your meal plan, like menu modifications, inform us by Thursday for the subsequent week. This ensures our kitchen staff has ample time to fulfill your requests.
Pausing Period: Subscribers to our 1, 2, or 3-month plans have the option to pause their service temporarily. The 5-day trial plan, however, doesn’t offer this feature. You’re allowed up to 3 pauses in a cycle. A cycle should be completed within 40 days of signing up. If not completed within 40 days, the plan will expire, and a fee of 250 AED will be charged to resume deliveries. Pause requests must be made at least 72 working hours (3 days) in advance. If not, last-minute requests could result in charges. Pausing can be actioned via the app under ‘change delivery dates’, found at the bottom of the page.
Cabin Crew: If you are an airline employee, we require clarity on your schedule from the onset to coordinate with our kitchen and delivery teams. Without a provided schedule, the Fit Food Team will make daily deliveries as per our standard routine.
Delivery Timing: The Fit Food Kitchen commits to delivering within the times provided, e.g., 3:30 am-7:30 am. We cannot provide exact timings for individual clients.
Night Delivery: Clients desiring night-before delivery will see days listed as Sunday-Thursday in the app. For instance, food delivered on Sunday night is intended for Monday, and this pattern follows for all days. For newcomers, your first delivery will be made at night for the following day.
Address Changes: Should you need to update your delivery address, please inform us at least 12 hours beforehand. This helps us realign our delivery routes to ensure timely delivery.
Refunds: For refund requests, anticipate a processing time of 15-20 working days. We ask for your patience as we work to guarantee accurate and swift refunds.
By adhering to these guidelines, you support our endeavor to maintain the premium quality and efficiency of our meal plan service. We understand that unexpected situations may arise, and we are committed to accommodating reasonable requests wherever feasible.
For further details, please refer to our refund policy.
Warm regards, The Fit Food Team